Made for e-Commerce business
*China: You can authorize stores on any site.
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit2 agent accounts + 1 admin account
All Personal features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: 8 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.4 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.6 agent accounts + 1 admin account
All Basic features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
Premium features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit20 agent accounts + 1 admin account
All Premium features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Personal Plan offers 1,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers*United States: You can authorize stores on any site, including the United States, Europe and Japan.
3 agent accounts + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.7 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Advanced features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts at$6,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Brazil: You can authorize stores on Southeast Asian and Latin American sites (Brazil, Mexico and other Latin American sites), but not the United States, Europe or Japan.
3 agent accounts + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.7 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Advanced features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Growth Plan offers 3,000 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts atR$30,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Philippines: You can only authorize stores on Southeast Asian sites (Indonesia, Thailand, Vietnam, the Philippines, Malaysia and Singapore).
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit3 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts at₱360,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Indonesia: You can only authorize stores on Southeast Asian sites (Indonesia, Thailand, Vietnam, the Philippines, Malaysia and Singapore).
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit3 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts atRp110,000,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Malaysia: You can only authorize stores on Southeast Asian sites (Indonesia, Thailand, Vietnam, the Philippines, Malaysia and Singapore).
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit3 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts atRM24,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Thailand: You can only authorize stores on Southeast Asian sites (Indonesia, Thailand, Vietnam, the Philippines, Malaysia and Singapore).
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit3 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts at฿190,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team*Vietnam: You can only authorize stores on Southeast Asian sites (Indonesia, Thailand, Vietnam, the Philippines, Malaysia and Singapore).
1 agent account + 1 admin account
Core features
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.AI Promotion Bot: 4 uses/monthAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.No limit on the number of connected storesGPT/DeepSeek translation: no usage capAutomatic timeout replies, message shortcuts and automatic replies to positive reviews: no usage limit3 agent accounts + 1 admin account
All Starter features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.Intelligent task assignmentCustomer service performance reports included with an annual subscriptionAI Promotion Bot: no usage limitAI Promotion Bot is specifically designed to promote various types of sales events for you, with each additional sales event counting as one usage.5 agent accounts + 1 admin account
All Growth features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.9 agent accounts + 1 admin account
All Scale features, plus:
Every plan comes with free monthly AI credits, which cover a certain number of orders with AI Customer Service Representative. For example, the Starter Plan offers 800 free AI orders each month.Under the Order Care Automation, the function shares a collective pool of buyers across all scenarios.Buyer counts are recalculated at midnight Beijing time on the 1st day of each month.One-to-one guidance from customer service expertsContact us for a comprehensive solution
Starts at₫155,000,000/year
Includes:
Local Service Team Native Language On-site ServiceReal-time, high-precision replies from an AI customer service chatbotPrivate enterprise knowledge baseAI Promotion Bot customized for your businessAI order care automation: no limit on the number of buyers1-on-1 guidance from senior operations expertsNative-language on-site support from a local team| Personal | Starter | BasicRECOMMENDED | Advanced | Premium | Professional | Enterprise | |
|---|---|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation |  | | | | | | |
| Abandoned order real-time aggregation | | | | | | | |
| Reviews real-time aggregation | | | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 1k orders/month | 1.5k orders/month | 2k orders/month | 3k orders/month | 4k orders/month | 6k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | 8 uses/month | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase |  | | | | | | |
| Category Knowledge | | | | | | | |
| AI order care automation | 20k Buyers/Month | 30k Buyers/Month | 50k Buyers/Month | 80k Buyers/Month | 100k Buyers/Month | 150k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | | | |
| Invite to Follow | | | | | | | |
| Order Reminder | | | | | | | |
| Payment Reminder | | | | | | | |
| Order Confirmation Notification | | | | | | | |
| Shipment Delay Follow-up | | | | | | | |
| Shipment Notification | | | | | | | |
| Delivery Notification | | | | | | | |
| Delivery Failed Reminder | | | | | | | |
| Product Usage Guide | | | | | | | |
| Out of Stock Follow-up | | | | | | | |
| Abandoned Order Follow-up | | | | | | | |
| Review Invitation | | | | | | | |
| Positive Review Follow-up | | | | | | | |
| Positive Review Auto-Reply | | | | | | | |
| Negative Review Follow-up | | | | | | | |
| Intelligent Job Assignment | | | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | | | |
| Key Issue Alarm | | | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | | | |
| Order Loss Analysis | | | | | | | |
| Industry level | | | | | | | |
| Real-time Dashboard | | | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | | | |
| 24*7 Online Support | | | | | | | |
| Customer Service Workshop | | | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | | | |
| Local Service Team Native Language On-site Service | | | | | | | |
| Growth | Scale | AdvancedRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 3k orders/month | 7k orders/month | 12k orders/month | 20k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 100k Buyers/Month | 170k Buyers/Month | 250k Buyers/Month | 380k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Growth | Scale | AdvancedRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 3k orders/month | 6k orders/month | 10k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 100k Buyers/Month | 150k Buyers/Month | 220k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Starter | Growth | ScaleRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 800 orders/month | 3k orders/month | 7.2k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 50k Buyers/Month | 100k Buyers/Month | 170k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Starter | Growth | ScaleRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 800 orders/month | 3k orders/month | 7.2k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 50k Buyers/Month | 100k Buyers/Month | 170k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Starter | Growth | ScaleRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 800 orders/month | 3k orders/month | 7.2k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 50k Buyers/Month | 100k Buyers/Month | 170k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Starter | Growth | ScaleRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 800 orders/month | 3k orders/month | 7.2k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 50k Buyers/Month | 100k Buyers/Month | 170k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
| Starter | Growth | ScaleRECOMMENDED | Pro | Enterprise | |
|---|---|---|---|---|---|
| Number of connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores | No limit on connected stores |
| Chat real-time aggregation | | | | | |
| Abandoned order real-time aggregation | | | | | |
| Reviews real-time aggregation | | | | | |
| AI customer service chatbotAI replies with human-agent-level quality | 800 orders/month | 3k orders/month | 7.2k orders/month | 15k orders/month | No monthly limit on AI-handled orders |
| 24*7 On-Duty | | | | | |
| GPT/DeepSeek translation | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage | No cap on translation usage |
| AI Promotion Bot | 4 uses/month | No usage limit | No usage limit | No usage limit | No usage limit |
| Enterprise Private Knowledge DataBase | | | | | |
| Category Knowledge | | | | | |
| AI order care automation | 50k Buyers/Month | 100k Buyers/Month | 170k Buyers/Month | 300k Buyers/Month | No limit on the number of buyers |
| Welcome Message | | | | | |
| Invite to Follow | | | | | |
| Order Reminder | | | | | |
| Payment Reminder | | | | | |
| Order Confirmation Notification | | | | | |
| Shipment Delay Follow-up | | | | | |
| Shipment Notification | | | | | |
| Delivery Notification | | | | | |
| Delivery Failed Reminder | | | | | |
| Product Usage Guide | | | | | |
| Out of Stock Follow-up | | | | | |
| Abandoned Order Follow-up | | | | | |
| Review Invitation | | | | | |
| Positive Review Follow-up | | | | | |
| Positive Review Auto-Reply | | | | | |
| Negative Review Follow-up | | | | | |
| Intelligent Job Assignment | | | | | |
| Message shortcuts | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Ticket System | | | | | |
| Key Issue Alarm | | | | | |
| Automatic timeout replies | No usage limit | No usage limit | No usage limit | No usage limit | No usage limit |
| Sales Conversion Visualization | | | | | |
| Order Loss Analysis | | | | | |
| Industry level | | | | | |
| Real-time Dashboard | | | | | |
| Customized Performance Report | | Annual package entitlement | Annual package entitlement | Annual package entitlement | |
| Health Metrics Dashboard | | | | | |
| 24*7 Online Support | | | | | |
| Customer Service Workshop | | | | | |
| 1v1 Consultance From Customer Service Expert Team | | | | | |
| Local Service Team Native Language On-site Service | | | | | |
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